Last Updated: November 11, 2025
Welcome to NoelleOS (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information when you use our website, platform, and related services (collectively, the “Service”).
By using NoelleOS, you agree to the terms outlined below.
1. Information We Collect
We collect only the information necessary to operate and improve the Service:
- Account Information
- Name, email address, and password (for authentication).
- Organization name or description which are required to enable NoelleOS insights and reporting tools. This allows the platform to generate accurate analysis and align results with your business context.
- Usage Data
- App interactions (e.g., form submissions, saved values, or reports).
- Basic technical data (e.g., browser type, operating system, and approximate region) to ensure performance and security.
- Payment Data
- If you upgrade to a paid plan, payments are securely processed by Stripe. We do not store your full credit card information.
2. How We Use Your Information
We use collected information only to:
- Provide and maintain the functionality of NoelleOS.
- Improve product performance and user experience.
- Communicate updates, security alerts, or feature announcements.
- Respond to customer support requests.
We do not sell, rent, or trade your information with any third party.
3. AI & Data Usage
NoelleOS uses AI-assisted features powered by OpenAI and other integrated services.
- Your data is not used to train or improve any external AI models.
- Any text or data you submit to generate insights is processed securely and only for your active session or stored in your private account.
- Outputs generated by AI are unique to your account and are not shared across users.
We apply strict privacy controls to ensure that your inputs and outputs remain confidential within your workspace.
4. Data Retention
We retain your data for as long as your account remains active.
If you close your account, your data will be permanently deleted within 60 days unless required for legal compliance or legitimate business purposes (e.g., resolving disputes).
5. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Request a copy of your data.
- Withdraw consent for data processing at any time.
To exercise these rights, contact us at yvonne@noelleos.com.
6. Cookies & Analytics
We use cookies and analytics tools to understand how users navigate and interact within the NoelleOS platform.
This helps us identify which features are most useful and improve the overall experience.
- We track in-app activity such as page visits, clicks, and time spent on features.
- We do not track your activity on other websites or use cross-site advertising pixels.
- NoelleOS uses privacy-respecting analytics tools that do not collect personally identifiable information for marketing purposes.
You can disable cookies in your browser settings, but certain features of the platform may not function properly without them.
7. Changes to This Policy
We may update this Privacy Policy from time to time.
If changes are significant, we will notify users via email or in-app notice. Continued use of the Service after updates constitutes your acceptance.
8. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact:
NoelleOS Support Team
support@noelleos.com
www.noelleos.com